Help & FAQ :-


Order and Products :-

 How can I place an order?

 How do I know the order is processed and shipped?

 How do I add items or modify or cancel my order after it is placed?

 Can I see my order history?

 How do I search for products?

 How do I add and remove products from my cart?

 How do I request for a product that is not available or out of stock?

 What if I have any questions relating to products you received?


My Account :-

 How does an account get created?

 What are the benefits of an account?

 How do I change my account details?

 Is it safe to open an account?


Website Features :-

 How does "My Lists" work?

 How does Search by Quick work?

 What products appear in "Daily Deals"?


Payment :-

 How can I pay for my orders?

 Are there any hidden charges I should know about?

 Do I get an invoice for my order?

 How does Online Payment work?


Delivery :-

 Where do we deliver?

 How will my order be delivered?

 Are there any Delivery charges?

 When will I get my order?

 Will I get a notification when my order is on its way?

 What if I missed the delivery?

 How can I reschedule my delivery?

 What is the minimum delivery amount?


Cancellation and Returns :-

 How do I add items or modify or cancel my order after it is placed?

 How do I return an item I am not satisfied with?


Discounts, Promotions and Offers :-

 How will I get notified of offers, promotions and discounts?


Coupons Details :-

 How do I get coupons?


Contact Us / Compliments / Complaints :-

 Contact Us / Compliments / Complaints?

How can I place an order?

Our customers can place their order through our website at info@hitkaronline.com ×
How do I know the order is processed and shipped?

Our orders are delivered within 2 to 5 days. we will send you an sms when the order has been dispatched. Further, we will send you an instant e-mail on processing of the order for your confirmation. ×
How do I add items or modify or cancel my order after it is placed?

Please refer to our Cancellation and Returns. ×
Can I see my order history?

You will see your order history very soon in the coming soon My Account section. ×
How do I search for products?

Our innovative platform provides several easy ways for you to search for product:

  • "Search" button, you can see the results as you type.
  • Coming soon "Search by List" button, you can search for all items on your list at one go.
  • "QuickList” button, the list of items purchased by you in past.Just login your account edit list by Selection/Addition or deletion of items and order in a few clicks.
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How do I add and remove products from my cart?

To add products, you can simple hit on the "add" button on the search pages or "add to cart" button on product page or add products through the QuickList on your account. You can increase or decrease quantities on the cart, if you no longer want the product decrease the quantity to 0 (zero). ×
How do I request for a product that is not available or out of stock?

Please contact us at info@hitkaronline.com and we'll be glad to update your products. ×
What if I have any questions relating to products we received?

Please contact us at info@hitkaronline.com and we'll be glad to help you. ×
How does an account get created?

It's as simple as you registering at www.hitkaronline.com registration page. In addition, to make it simple and convenient for you we auto-create an account at the moment you place an order. ×
What are the benefits of an account?

You get access to some of the most cutting-edge features at your account such as :

  • QuickList that provide re-ordering features.
  • Expense management to see how and where you spent your money and how you can save.

On your Future Orders :

  • Coming soon order history to provide you a summary of your orders placed.
  • Better customer service.
  • Better access to deals, promotions and offers specially available for our customers.
  • Much faster checkout.
  • And many more features you will discover on our platform.
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How do I change my account details?

Please login to your account and change your details. Feel free to contact us at info@hitkaronline.com if you are having any difficulties. ×
Is it safe to open an account?

We ensure your detail will be handled according to our highest principles and in accordance with our Privacy Policies. ×
How does "Quick List" work?

You can create and order from your shopping list now through Quick List feature.

It's simple:-

  • Quick List is the list of history items purchased by you in past and it makes your selection of products easy to create your new order by editing the Quick List.
  • Login to your account , click on Quick List, select the items you want to purchase, add some more items if you require and your new list is ready to order in just few clicks.
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How does "Search by List" work? (Coming soon)

Type in a list of products and we will find them for you. Finding products with a list is really easy. Simply type in an item and hit the “Enter” button after each one. Once you've made your list, we can use it to find all the items that you want. ×
What products appear in "Daily Deals"?

We have dedicated resources to ensure you receive the best possible deals that you'll see in Daily Deals section. In addition, we offer fantastic prices on our other products. ×
How can I pay for my orders?

Currently Online Payment basis only. ×
Are there any hidden charges I should know about?

No, the price listed on the product page is all you pay. No delivery charges, no octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple - What you see is what you pay! ×
Do I get an invoice for my order? (Coming soon)

You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section. ×
How does Online Payment work?

We offer Online Payment to make your life easy. Simply place your order with us and pay online for it and we deliver goods at your doorstep! ×
Where do we deliver?

Hitkar delivers all across India. ×
How will my order be delivered?

At Hitkar, we personally delivery your order. You deserve the very best quality and we ensure that your order gets to you fast with the best quality. For your convenience we will also send you an SMS when your order is within an hour away from your doorsteps! ×
Are there any Delivery charges?

Absolutely NONE! We want to save your money and provide you FREE delivery. ×
When will I get my order?


  • We will deliver your order within 2 to 5 days.
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Will I get a notification when my order is on its way?

Yes, we will send you an sms when the order has been dispatched. ×
What if I missed the delivery?

If you were not available to accept the delivery we will attempt to contact you for alternate delivery instructions. If no contact is established then we will leave a note at your door with our customer contact number to reschedule the delivery. There is a fee of Rs. 30 for any rescheduled deliveries. ×
How can I reschedule my delivery?

You can call us at + 01482-235445 or email us at info@hitkaronline.com within 2 hours from order time. ×
What is the minimum delivery amount?

There is a Rs.200 minimum order amount. All deliveries are free of any delivery charge. ×
How do I add items or modify or cancel my order after it is placed?

Please call us at + 01482-235445 immediately if you would like to add, modify or cancel the order. If your order is a scheduled order, please call us or email us at info@hitkaronline.com within 24 hours of order time to guarantee a modification or cancellation.

In any case, we'll do our best to make the necessary changes! ×
How do I return an item I am not satisfied with?

We maintain an absolute "no questions asked" policy at the time of delivery. If you are not satisfied with the excellence, freshness or quality of the products, please do return the necessary items to the delivery executive at the time of delivery. The delivery executive will get the items back and process the entire refund on the spot for cash on delivery payments. ×
How will I get notified of offers, promotions and discounts?

Currently schemes are placed on website so please do visit regularly to grab the same. In future we will notified the offers and schemes in your My Account section. ×
How do I get coupons?

Hitkar may distribute coupons from time to time. ×
Contact Us / Compliments / Complaints?

Our customers are our most valued asset and we pride ourselves of our service. Please feel free to contact us with any questions or feedback or even just to say "hello" at info@hitkaronline.com or + 01482-235445 . ×
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